A Shocking Wig Install Gone Wrong: What Happened?
- A woman spent four hours at a salon, hoping for a stunning wig installation, but walked out in tears after the hairstylist failed to deliver.
- She shared a TikTok video showing the confident stylist botching her hair as she sat silently, overwhelmed with emotion.
- Social media users were left scratching their heads, questioning why she didn’t speak up and accept the subpar service.
- Briefly News chatted with Abby Mthabathi, a hair specialist, to get her take on the importance of customer satisfaction in the salon industry.
Let me tell you about a heartbreaking story. A woman walked into a salon, ready to leave looking fabulous after paying R650 for a wig installation. Instead, she walked out in tears, wearing nothing but a wig cover and glue on her forehead. The experience was so devastating that she decided to share it with the world on TikTok.
Under her username @bazizipho_nonie_poswa, the video quickly went viral, racking up 1.1 million views, 72,000 likes, and over 2,300 comments. Social media users were stunned and sympathetic, offering their thoughts and advice on how to handle such situations. This wasn’t just a bad hair day—it was a full-blown salon nightmare.
From Excitement to Disbelief: The Wig Installation Fiasco
The video starts off with high hopes. She’s sitting in the chair, buzzing with excitement as she anticipates her new look. But things take a turn for the worse almost immediately. As the stylist begins working, the woman’s expression changes. Her eyes well up with tears, and it’s clear that something is seriously off. The stylist, seemingly oblivious, continues working—attempting to style baby hair while the client sits there, visibly distressed.
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Here’s the video if you haven’t seen it yet:
Why Customer Satisfaction Matters: Insights from a Hair Expert
We reached out to Abby Mthabathi, a seasoned hairstylist and expert in the field, to get her perspective on this situation. Abby emphasized the importance of prioritizing customer satisfaction. In her words, “A customer is always right. Ensuring their happiness should be the hairstylist’s top priority.”
“When someone walks into your salon, they’re trusting you with their appearance, which often ties into their self-esteem and confidence. If a client leaves unhappy, it reflects poorly on your business.”
Abby continued, sharing her philosophy on delivering exceptional service:
“There are countless salons out there. A person can choose any of them, so it’s my responsibility to make sure they leave feeling good about themselves. No one should walk out of my salon dissatisfied.”
She also highlighted the therapeutic nature of visiting a salon:
“For many people, going to the salon is more than just grooming—it’s therapy. We’re all dealing with so much in life, and stepping into a salon should be an opportunity to escape those worries and feel refreshed.”
When asked about the proper procedures for wig installations, Abby explained:
“At the end of the day, you don’t want your client losing their hairline due to poor technique. That kind of mistake will destroy trust, and they’ll never return. Hairstylists need to follow the correct haircare procedures before installing a wig. Remember, while clients pay us for our services, we also want our businesses to thrive and speak for themselves.”
What Mzansi Had to Say
After watching the video, social media users were quick to offer their thoughts and support. Many encouraged the woman to speak up next time, while others joked about joining her for moral support during her next salon visit. Here’s what some users had to say:
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User @maia65130 commented:
“This must be more painful than a heartbreak.”
User @siphiwokuhle.gamede shared:
“I would’ve spoken up for you. I feel so bad seeing you cry. 😔”
User @sibzaaa related to the woman’s experience:
“I’m just like her, lol. Even in 2077, I’ll still be this way because the year doesn’t determine whether you know how to stand up for yourself.”
User @lorrainemokgatlhe recounted her own bad experience:
“I once stayed at the salon until they finished braiding, then I went home and came back with my mom. 😭😭😭”
User @reneilwemaphala pointed out the absurdity:
“But my sister, you kept sitting there and let her touch your head. 😩😩”
And finally, User @aluthando59 accused the salon of scamming:
“For the fact that you paid before the installation… they knew exactly what they were doing. 😭😭”
Another Mzansi Disaster: A R500 Wig Gone Wrong
In a separate incident covered by Briefly News, another local woman faced a similar disappointment after paying R500 for a terrible wig installation. Her front edges weren’t properly layered, and the glue was embarrassingly visible. Social media users were outraged, questioning how anyone could charge that much for such poor quality work.
These stories serve as reminders of the importance of open communication between clients and stylists. Both parties play a role in ensuring a positive experience, and when things go wrong, it’s essential to address the issues head-on. After all, we all deserve to leave the salon feeling confident and beautiful.
