How To Open A PEP Account Online In South Africa: A Step-by-Step Guide
PEP stores are famous for offering a wide range of affordable clothing and accessories. By opening a PEP account, you can enjoy additional perks that make your shopping experience smoother and more convenient. But how exactly do you open a PEP account? Let me walk you through the process step by step, along with some extra tips to help you along the way.

TABLE OF CONTENTS
- PEP in South Africa
- How to Open a PEP Account Online in South Africa
- PEP Store Clothing Account Requirements
- How to Check Your PEP Account Application Status
- Does PEP Have an App?
- At Which Stores Can You Use Your PEP Account Card?
- Can You Use Your Ackermans Account at PEP Stores?
- Which Banks Work With PEP?
- Where Can You Pay Your PEP Account?
- How Can You Check Your PEP Account Status?
- Does PEP Have a WhatsApp Number?
PEP is a beloved South African brand that started its journey back in 1965 in the small town of De Aar in the Northern Cape. Fast forward to today, and this retail powerhouse has expanded to over 2,600 stores across South Africa. Plus, it has more than 300 stores in four African countries—Angola, Malawi, Mozambique, and Zambia. This growth story is nothing short of inspiring!
PEP in South Africa
Before we dive into how to open a PEP account, let’s take a moment to appreciate this iconic brand. PEP has been a staple in the lives of many South Africans for decades. It offers quality clothing at competitive prices, making it accessible to everyone. Whether you're looking for everyday wear or something special for a big occasion, PEP has got you covered. Now, let’s move on to the exciting part—opening your PEP account!
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How to Open a PEP Account Online in South Africa
Ready to take the plunge and open your PEP account? The process is straightforward and can be done entirely online. Follow these steps to get started:
- Step 1: Head over to the official PEP website. Click on the 'money' tab, followed by the 'PEP account' tab. You’ll see an option labeled 'how to apply.' Click on it to begin the process.
- Step 2: Fill out the initial PEP account application form with all the necessary details. This includes your residential country, ID number, and cell phone number. Accuracy is key here, so double-check everything before moving forward.
- Step 3: Once you’ve entered your details, click 'proceed.' You’ll receive an OTP (one-time pin) to confirm your identity. Keep an eye on your phone for this important message.

- Step 4: Enter the OTP pin you received. This will lead you to a page outlining the terms and conditions. Take a moment to read through them carefully, then click 'I comply.'
- Step 5: Now comes the detailed part. You’ll need to fill out four separate pages containing personal details, address and contact information, employment information, and income and expenses. Be thorough and honest when providing this information.
- Step 6: Submit all the required information and upload any necessary documentation regarding proof of income. If you prefer, you can upload the documents later. Once everything is in order, click 'submit.'
After completing these steps, PEP will review your application and get back to you. They’ll contact you to let you know if your application has been approved. Remember to review the PEP client agreement PDF form, which provides essential information about opening the account and the terms and conditions.
PEP Store Clothing Account Requirements
Before applying for a PEP account, make sure you have the following documents ready:
- A valid South African ID.
- Your latest payslips from the past three months or your last three monthly bank statements.
These requirements apply to everyone, regardless of employment status. Whether you’re a permanent employee, working on a contract, self-employed, a domestic worker, or a pensioner, you’ll need to meet these criteria.

How to Check Your PEP Account Application Status
After submitting your application, you’ll need to wait for PEP to reach out to you. They’ll send you a text message within a few hours letting you know if your application has been provisionally approved and what credit limit you’ve been granted. If you’re eager to know sooner rather than later, you can always contact customer care for an update.
If you’re already a PEP account holder and want to check your statement, you can text the retail brand on 060 070 2320. Simply send the word 'HI' to retrieve your current balance and installment details.
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Does PEP Have an App?
As of 2024, PEP does not have a dedicated mobile app. However, you can still access a wealth of information on their website, including details about their latest specials, terms and conditions, and other customer benefits. Alternatively, you can reach out to their customer service team directly for assistance.
At Which Stores Can You Use Your PEP Account Card?
Once you’ve opened your PEP account, you can use your card at several popular retail stores. Here’s a list of where your PEP card is accepted:
- Refinery
- Ackermans
- Tekkie Town
- Dunns
- ShoeCity
Can You Use Your Ackermans Account at PEP Stores?
Absolutely! If you already have an Ackermans account, you can use it at any PEP store nationwide. Likewise, PEP account holders can shop at Ackermans. Here’s a full list of stores that accept Ackermans accounts:
- Ackermans
- ShoeCity
- PEP
- Tekkie Town
- CODE
- Refinery
- Dunns
Which Banks Work With PEP?
For national transfers, PEP collaborates with several South African banks. These include:
- Capitec Bank
- Standard Bank
- Absa Bank
For international banking needs, PEP partners with the following financial institutions:
- Mukuru
- Hello Paisa
- Mama Money
- Access Forex
- RIA Sikhona

Where Can You Pay Your PEP Account?
If you have outstanding payments on your PEP account, you can settle them at any of the following stores:
- PEP
- Ackermans
- Refinery
- ShoeCity
- Tekkie Town


